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September 25-28 | Atlanta

Xperience, XDTI’s customer event, is where our clients and invited prospects connect with the XDTI Team and key partners on industry topics and learn the latest on the Nexsure Insurance Platform.

AGENDA

September 25-28 | Omni Atlanta Hotel at CNN Center, Atlanta, GA

Monday, September 25, 2023

2:00 – 8:00 PM

Registration Open

6:30 PM

Welcome Reception

Tuesday, September 26, 2023

7:00 AM – 4:30 PM

Registration Open

7:30 – 8:30 AM

Breakfast
Exhibits and Learning Lab Open
8:30 – 10:00 AM
Opening General Session
During our opening general session, you’ll hear from CEO Lani Cathey with a company update. Then Chief Product Officer, Rodney Gist, will share the current planned enhancements and roadmap for the Nexsure Insurance Platform.
10:00 – 10:15 AM
Break
10:15 – 11:45 AM
General Session
Current XDTI Customers will showcase current programs that are live on the Nexsure Insurance Platform.
11:45 AM – 1:00 PM
Networking Lunch
Exhibits and Learning Lab Open
1:00 – 1:45 PM
Breakout Sessions

EPIC Insurance Brokers & Consultants Case Study
Presenter: Arthur Frisch

During this session, Arthur Frisch will discuss implementing its Psychoanalytic Program on the Nexsure Insurance Platform.

More Details

More details to follow. 

API Capabilities in Nexsure via EAI
Presenter: Riyad Mammadov

Attend this session to learn about the power and usage of our Enterprise Application Integration (EAI) – XDTI’s API offering. Attendees will walk away with an understanding of the system’s capability, including the new submission API components.

More Details

Attend this session to learn about the power and usage of our Enterprise Application Integration (EAI) – XDTI’s API offering. Attendees will walk away with an understanding of the system’s capability, including the new submission API components. This session is designed for Business Strategists, Administrators, and Technologists.

Items to be Covered:
• API purpose and sample integration scenarios
• API architecture and technology evolution
• Nexsure Developer Portal – online documentation and other features
• Key functionality by category
• Nexsure Entities XML Schema
• Demo – creating new client and policy
• Managing API keys in the Nexsure web interface

Tips and Tricks for Utilizing Search
Presenter: Nicolas Bourgery

This session will take a deep dive into the power of the new entity search engine within Nexsure. We will cover interpreting search results, pagination, items per page, filters, the result set, icons, highlighting, and the right mouse click capabilities.

More Details

This session will take a deep dive into the power of the new entity search engine within Nexsure. We will cover interpreting search results, pagination, items per page, filters, the result set, icons, highlighting, and the right mouse click capabilities.

Items to be Covered:
• Keyword Searching
• Non-Primary Highlights/Matching
• Filtering capabilities
• Correlation of new features to old features
• Context menu options

Introducing the New Home Dashboard
Presenters: Rodney Gist, Patrick Espeland

During this session, we’ll introduce the new role-based, customizable home dashboard layout and widgets in Nexsure. This session will discuss the setup, security, and widget library components, including details of the most exciting new widgets.

More Details
During this session, we’ll introduce the new role-based, customizable home dashboard layout and widgets in Nexsure. This session will discuss the setup, security, and widget library components, including details of the most exciting new widgets.

Items to be Covered:
• Home Dashboard
• Widget Library
• Adding Widgets
• Widget Security

1:45 – 2:00 PM
Break
2:00 – 2:45 PM

Breakout Sessions

Worldlink Case Study
Presenter: Maia Koehler

During this session, Worldlink will discuss implementing their Non-Owned Aircraft Liability on the Nexsure Insurance Platform.

More Details
More details to follow.
EAI Stories
Presenter: Riyad Mammadov
During this session, a panel of customers will discuss how they took advantage of EAI in order to incorporate Nexsure into a business workflow that involves multiple software systems from different vendors.
More Details

During this session, a panel of customers will discuss how they took advantage of EAI in order to incorporate Nexsure into a business workflow that involves multiple software systems from different vendors.

Tips and Tricks for Streamlining Policy Servicing
Presenters: Emily Lapham, Shelby Thomas

During this session, we’ll share shortcuts on typical policy servicing processes. We will show the fastest way to access and service policies, view applications and policy documents, send Auto ID cards, and much more.

More Details

During this session, we’ll share shortcuts on typical policy servicing processes. We will show the fastest way to access and service policies, view applications and policy documents, send Auto ID cards, and much more. This session is designed for service representatives and underwriters.

Items to be Covered:
• Context menu shortcuts
• Application and Policy Documents preview
• Account Activity
• Templates
• Send Cards (AutoID Cards)

Client Entity Overview
Presenters: Nicolas Bourgery, Jose Rivera

Attend this session to gain a full understanding of the new layout and features of the Client Entity Overview, including managing data, account activity panel, submissions, and policies.

More Details
Attend this session to gain a full understanding of the new layout and features of the Client Entity Overview, including managing data, account activity panel, submissions, and policies. This session is a must-have for anyone looking to acclimate users to the new interface introduced in v4.

Items to be Covered:
• Sticky Notes
• Alerts
• Account Activity Panel
• Active Policies Panel, including Send Cards functionality
• Managing Items
• Managing Assignments
• Submissions
• Policies

2:45 – 3:15 PM
Networking Break
Exhibits and Learning Lab Open
3:15 – 4:15 PM

Breakout Sessions

Byrnes Agency Case Study
Presenters: Jay Byrnes, Alexis Hussey, Robin Cordell 

The Byrnes Agency is one of the largest privately owned insurance agencies in Eastern Connecticut — from the Massachusetts border to the shore. In this session, the Byrnes Agency will discuss its use of the Nexsure Insurance Platform.
More Details
More details to follow.
Actions in Nexsure
Presenter: Emily Lapham
This session will cover Actions, one of the most often used features within the Nexsure Insurance Platform. In this session, learn about the best practices for setting up, implementing, and managing Actions throughout the system.
More Details

This session will cover Actions, one of the most often used features within the Nexsure Insurance Platform. In this session, learn about the best practices for setting up, implementing, and managing Actions throughout the system. This session will include coverage of Action Plans, linked Actions, Action/Delivery connections, Alerts, and more.

Items to be covered:

  • Setup
  • Plans
  • Linking
  • Best practices
  • List maintenance/governance
  • Reporting
  • Alerts

Extend Your Reach with Automation
Presenter: Greg Arnold

Nexsure provides a powerful communication extension to your overall agency strategy. Formatted outbound messages via phone, email, or text message trigger upon specific servicing events, providing a level of coverage and professionalism that is second to none.
More Details

Nexsure provides a powerful communication extension to your overall agency strategy. Formatted outbound messages via phone, email, or text message trigger upon specific servicing events, providing a level of coverage and professionalism that is second to none. In this session, learn the system’s capabilities, including event triggers, template construction, and finite usage. This session includes a real-world example with cancellations.

Items to be Covered:

  • General Overview
  • Best Practice Reporting
  • Past Due Reminders
  • Example use case
  • Servicing events covered
  • Template construction and best practices
  • Retail Agent
    • General Overview
    • E&O expiration notifications
    • End of Day notifications

Evening

Free Evening

Wednesday, September 27, 2023

7:00 AM – 4:00 PM

Registration Open

7:30 – 8:30 AM

Breakfast
Exhibits and Learning Lab Open

8:30 – 9:30 AM
General Session
During this general session, you’ll hear from a panel of industry leaders on industry trends, from technology to partnerships.
9:30 – 9:45 AM
Break
9:45 – 10:30 AM

Breakout Sessions

Cloud Update and Security Overview
Presenter: Mike Hollingsworth

This session will provide an update on the migration of the Nexsure Insurance Platform to the public cloud. We will also do a walk-through of the security features offered by Nexsure, including but not limited to single sign-on…

More Details

This session will provide an update on the migration of the Nexsure Insurance Platform to the public cloud. We will also do a walk-through of the security features offered by Nexsure, including but not limited to single sign-on (SSO), login and password restrictions, MFA, user rights templates, access, and transaction logging, along with optional IP Filtering and Encrypted Email. This session is designed for system administrators, but all are welcome.

Overview of Workload Analysis and the Effort Quotient
Presenter: Tom O’Neil
Gain insight into your most/least profitable customers and retail agents by leveraging Nexsure’s workload analysis capabilities. As your employees are completing work in the system, Nexsure is keeping track of this effort’s impact against the client’s profitability.
More Details

Gain insight into your most/least profitable customers and retail agents by leveraging Nexsure’s workload analysis capabilities. As your employees are completing work in the system, Nexsure is keeping track of this effort’s impact against the client’s profitability. This session covers the Effort Quotient (EQ) metric, the reporting dashboards, and how to leverage reviews to decide on the direction of your workload balance.

Items to be Covered:

  • EQ methodology and formula
  • Workload Analysis Dashboard
    • Time Slices, Trending, and Sorting
    • Filters
    • Client Analysis
    • Retail Agent workload
    • Employee workload
  • Review process
    • Exclude outliers

Introduction to the Redesigned Carrier Entity
Presenter: Nicolas Bourgery

Attendees of this session will receive a complete overview of the newly redesigned Carrier Entity, including Statistical Dashboards, entity management, and commissions.

More Details

Designed for administrators, attendees of this session will receive a complete overview of the newly redesigned Carrier Entity, including Statistical Dashboards, entity management, and commissions.

Items to be covered:

  • Sticky Notes
  • Alerts
  • Account Activity Panel
  • Dashboard Statistics
  • Entity Management
  • Commissions
  • Contracts, E&O, and license management
10:30 – 10:45 AM
Break
10:45 – 11:30 AM
Breakout Sessions
PMC Case Study
Presenter: Debi McAleer

This session will showcase PMC’s use of the Nexsure Insurance Platform.

More Details

More details to follow.

Reporting in the Nexsure Insurance Platform
Presenter: TBD
Details of this session will be available soon.
More Details

More details to follow.

Introduction to the Redesigned Retail Agent Entity
Presenter: Nicolas Bourgery
Attendees of this session will receive a complete overview of the newly redesigned Retail Agency Entity, including Statistical Dashboards, data management, and commission defaults.
More Details

Targeting administrators, attendees of this session will receive a complete overview of the newly redesigned Retail Agency Entity, including Statistical Dashboards, data management, and commission defaults.

Items to be Covered:

  • Sticky Notes
  • Alerts
  • Account Activity Panel
  • Dashboard Statistics
  • Data Management
  • Commission Defaults
11:30 AM – 12:30 PM
Networking Lunch
Exhibits and Learning Lab Open
12:30 – 1:15 PM

Breakout Sessions

Synchrono Case Study
Presenter: Steve Hartman
This session will explore Synchrono’s use of the Nexsure Insurance Platform.
More Details
More details to follow.
Overview of Lead Management and Web Forms
Presenter: Greg Arnold

This session is designed to show you how to get the most out of the pre-sales activity and begin tracking data in Nexsure through the opportunity process. Extend your reach and allow your customers and potential customers an avenue to touch base with your staff.

More Details

This session is designed to show you how to get the most out of the pre-sales activity and begin tracking data in Nexsure through the opportunity process. Extend your reach and allow your customers and potential customers an avenue to touch base with your staff.

Items to be covered:

  • Leads
    • Creation of a prospect
    • Lead forms
    • Lead import via Excel
    • Management of Leads
    • Promote lead to client/retail agent
    • Reporting
  • Web Forms
    • Setup of forms
    • Implementing into a website
    • Leveraging a landing page for an email campaign
    • Receiving requests and resolving
    • Tracking via the Dashboard
    • Concept of Listeners
Extending Your Reach with the Redesigned Insured Portal
Presenters: Robin Cordell, Jose Rivera
Empower the insured with an intuitive, redesigned user experience optimized for quick adoption and mobile devices. Gain an understanding of the portal’s capabilities and leverage a new, professional customer touchpoint.
More Details

Empower the insured with an intuitive, redesigned user experience optimized for quick adoption and mobile devices. Gain an understanding of the portal’s capabilities and leverage a new, professional customer touchpoint.

Items to be covered:

  • Overview of Capabilities
  • Branding
  • Security and managing users
  • Controlling access
    • Policies
    • Documents and attachments
    • Certificates
  • Proofs of Insurance
  • Web Requests
  • Submissions
  • Payment Options
1:15 – 1:30 PM

Break

1:30 – 3:00 PM

Breakout Sessions

Enhance Customer Experience with XDTI Partners
Presenter: Jose Rivera

Complement the power of the Nexsure Insurance Platform and further enhance customer experience with connections to third-party services to resolve complex business problems. This session covers several key integrations…

More Details

Complement the power of the Nexsure Insurance Platform and further enhance customer experience with connections to third-party services to resolve complex business problems. This session covers several key integrations with trusted business partners and provides an overview of their capabilities and solutions. Partners highlighted in the session will include Talage, Confianza, ePayPolicy, and RPost.

Managing Accounts Receivables
Presenter: Dave Shepherd

In this session, we will be discussing agency bill invoicing, including receiving payments and premium finance workflows. We will also review receivable reports and statements, set up past-due reminders, and demonstrate receivable clean-up strategies.
More Details
In this session, we will be discussing agency bill invoicing, including receiving payments and premium finance workflows. We will also review receivable reports and statements, set up past-due reminders, and demonstrate receivable clean-up strategies.
Deliveries in Nexsure
Presenter: Emily Lapham, Shelby Thomas
Deliveries are an important part of the daily communication cycle. In this session, understand best practices for working with Deliveries, including email, text, and e-signature Delivery Types.
More Details

Deliveries are an important part of the daily communication cycle. In this session, understand best practices for working with Deliveries, including email, text, and e-signature Delivery Types. Learn tips and tricks for setting up Delivery Templates, setting preferential templates for often-used workflows, and managing Deliveries, including working with the new Account Activity.

Items to be covered:

  • Delivery Type overview
  • Template setup
  • eSignature differences
  • Connecting Deliveries to Actions
  • Managing Deliveries
Attachment Manager and Document Management
Presenter: Nicolas Bourgery
One of the most important elements of servicing is the ability to generate letters, proposals, and all manners of communication.
More Details

One of the most important elements of servicing is the ability to generate letters, proposals, and all manners of communication. Attend this session to learn the different types of templates, the library, and the usage of merge fields as well as the overall maintenance of the templates themselves. Several new features for this component have extended its workflow and bulk processing capabilities. This session covers an overview of the program, including basic document management features, inboxes, PDF manipulation, Actions, and scanning.

Items to be Covered:

  • Document Template Construction
  • Global Library
  • Naming Conventions
  • Attachment Manager General Overview
  • Drag & Drop
  • Scanning
  • Inboxes
  • PDF manipulation
  • Download Import
3:00 – 3:30 PM
Networking Break
Exhibits and Learning Lab Open
3:30 – 5:00 PM
Closing General Session
We’ll close out our event with a look at the future. We’ll talk about the growth of our company and show you the exciting new features we are working on for Nexsure to address the trends and changes happening in the market.

6:30 PM

Evening Event

Thursday, September 28, 2023

Morning

Departures